A Global Admin manages the subscription on Settings > Company > Subscription. It shows your package, users, products, add-ons, how you pay, when the subscription renews, and how much of each limit you have used.
Products here are modelled products: every product we calculate for you, recipes and goods you buy in and have us model from a spec included. Each counts once, however many change models it has. A product's pack sizes count with it, once. Raw materials taken from our library or from a supplier's data on the Registry do not count.
If your subscription was arranged with our team, the page says it is managed by Sustained: to change your package, users or products, contact help@sustained.com.
Paying by invoice
Every subscription is a twelve-month term. You can pay by card, annually or monthly, or pay by invoice, which is annual only and payable within 30 days by card or bank transfer.
Choose Pay by invoice where you would otherwise pay by card: on the screen that asks you to complete your subscription, or under Upgrade if you are moving up from Registry Free. Then fill in:
- Invoice email: your accounts payable address. The invoice and reminders are sent here.
- PO number (optional): printed on the invoice if your organisation raises a purchase order.
- Billing address, and a VAT number where your country takes one.
Agree to the terms and click Send invoice. Your account is set up as soon as you submit the form, and the invoice for the year is on its way to the address you gave. If you had chosen monthly billing, paying by invoice changes it to annual, and the form shows the annual amount.
If an invoice becomes overdue, a banner asks you to pay it from the invoice email. If the last invoice is not paid in time, the subscription lapses until you reactivate it; your data is kept.
Invoice details
On an invoiced subscription, Edit invoice details changes the invoice email and PO number. Changes apply to invoices created from then on, such as your next renewal or a change to your subscription; invoices already sent keep their details.
Manage billing opens the payment provider's page, where you can see and download your invoices or update your card.
Adding users, products or add-ons
Click Add users, modelled products or add-ons (on Registry, Add users or listings received). Set the new numbers, tick any add-on such as Corporate GHG footprinting, and compare Now with After the change. An increase is charged for the rest of the current period straight away and joins your subscription for the rest of the term. Click Confirm change.
The modelled products you buy also set your dashboard's target product count and how many specifications you can upload to Import from File, so both rise when you add products.
A reduction takes effect at your renewal: talk to us to arrange one.
Moving up from the Registry
Registry Free can upgrade from Upgrade on this page, to the Registry or to a footprinting package. A paid Registry plan moves to Footprinting by talking to us.
If you follow a sign-up link while already signed in, Sustained tells you that you are already on Sustained, shows the request, and offers the way up your plan allows: Upgrade to Footprinting from Registry Free, or Talk to us about Footprinting from a paid Registry plan. Only a Global Admin can upgrade.
Cancelling
Cancel at end of term stops the subscription renewing. It runs to the end of its twelve-month term, and you keep access until then. Payments are not refunded, and your data stays with you. You can withdraw the cancellation before the end date, and the subscription renews as before.